Refund Policy

Effective October 18, 2026

1. Who takes your payment

Payments for Prefigure are taken by Paddle.com, our reseller and the Merchant of Record for all orders. Refunds are paid back by Paddle, in the currency you paid, to the card or account you paid with — together with the matching share of any tax that was charged.

2. Within 14 days: back for what you did not use

Ask within 14 days of a payment (a credit pack, or a month of Starter or Pro) and you get back the share of it you have not used. If 8 of a pack’s 20 credits are used, 60% of the payment comes back; if none are used, all of it.

A payment’s credits count as unused as long as your workspace still holds at least that many credits. When you ask, the unused credits leave your workspace at once; if Paddle does not approve the refund, they come back.

A report opened is a report used. A free first run’s report that a Starter or Pro payment opened keeps $4 (₩5,500 if you paid in won) of that payment’s refund — the price of the report on its own. A report bought on its own ($4, once) opens the moment it is paid, and is not refunded once opened. You are told this before you pay.

3. Starter and Pro

You can cancel Starter or Pro at any time from My space (Manage billing). Your plan stays on until the end of the month you paid for, nothing more is charged, and your credits stay in your workspace. A month that is refunded ends the plan at once.

4. Given back by themselves

• A simulation that fails, or that cannot use the AI models or read most of the screens and runs on built-in rules instead, gives its credits back automatically — you do not need to ask.
• Simulations that pause because of monthly capacity are never charged.

5. After 14 days

Payments are not refunded after 14 days, except where the law requires it or Prefigure did not work as described — write to us and we will look at it. Credits given back after a failure, or added by us, have no cash value and are not refunded.

6. Your rights under the law

This policy adds to your rights; it does not take any away. Where the law where you live gives you more — such as the right to withdraw in the European Union and the United Kingdom, or the rights of consumers under the Korean Act on Consumer Protection in Electronic Commerce — you have it.

7. How to ask

• In My space, press Refund next to the payment under Credit history; it shows the share you get back before you confirm;
• or use the link in the receipt Paddle emailed you, or look up your order at paddle.net;
• or write to us by email at support@saltandcode.net with the email you paid with.

Refunds usually arrive within 5–10 business days, depending on your bank. See also our Terms of Service.